The time of your refund request is defined as the time that you submit our refund request form.
We will provide a 100% refund for any refund requested within 72 hours of the purchase being made so long as the refund is requested at least 48 hours in advance of the beginning of the league, camp, class, or other event associated with the purchase.
Refund requests submitted 15 days or more before the scheduled start of the relevant season or program will receive a 100% refund of NYC Basketball Credit (less a $50 admin fee).
Refund requests submitted 8-14 days before the scheduled start of the relevant program will receive a 75% refund of NYC Basketball Credit (less a $50 admin fee).
Refund request submitted 3-7 days before the scheduled start of the relevant program will receive a 25% refund of NYC Basketball Credit (less a $50 admin fee).
Refund requests submitted within 48 hours of the start of the scheduled start date of the relevant program no refunds will be able to be provided.
It is in our sole discretion to give partial or full refund to players who do not follow our rules and policies or quit after having registered. It is should be understood that our fees are set based on a projected number of players. If a player is removed or quits, it is in our sole discretion to give partial or full refund and can withhold any such refund if and until a substitute player is obtained.
Registrants are not entitled to a refund because they weren’t placed on a team, a division, or a camp or clinic group they requested.
Refund requests are responded to within 5-10 days of the refund request form being submitted. Any refund or credit offered will be returned within 5-10 business days of a resolution being reached on the refund request.
NYC Basketball Credit can be used towards registration for any open league, camp, class, open run, clinic, or other basketball program offered by NYC Basketball. It can not be used for ticket offers from NBA teams or college event organizers or for any other 3rd party offers distributed by NYC Basketball.